Frequently Asked Questions
Got a question about delivery, returns, our products, or payment? We've got you covered below.
Delivery
How much does delivery cost?
Standard UK delivery is £3.99. Orders over £50 qualify for free delivery automatically at checkout.
Who delivers my order?
All orders are dispatched via DPD, so you'll get tracking details as soon as your order ships.
What time do I need to order by for same-day dispatch?
Order by 3pm and we'll dispatch it the same day. Orders placed after 3pm go out the next working day.
Do you deliver on Saturdays?
Dispatch happens Monday to Friday. DPD's delivery network can include Saturdays depending on your location and route — check the tracking link in your dispatch email for your exact delivery day.
Do you deliver outside the UK?
Not currently — we only deliver within the United Kingdom.
Returns & Refunds
What's your returns policy?
Under UK Consumer Contracts Regulations, you can cancel your order within 14 days of receiving it, no reason needed. Read our full returns policy.
Can I return an opened product?
Because our products are consumable and health-related, we're unable to accept returns once a seal or packaging has been opened or broken — unless the item is faulty or not as described. This is for hygiene and safety reasons.
How do I start a return?
Email info@renewedperformance.co.uk within 14 days of receiving your order with your order number, and we'll confirm the return address and process. Items must be unopened, unused, and in original packaging.
How long do refunds take?
Once we've received and inspected your return, we'll refund your original payment method within 14 days.
What if my item arrives faulty or wrong?
Contact us within 48 hours of delivery with photos where possible, and we'll arrange a replacement or full refund, including return postage.
Product Authenticity
Are your products genuine?
Yes. Every product we sell is a genuine, branded item sourced through authorised UK distribution channels.
Do you sell grey-market or parallel-import stock?
No. We're a UK-based retailer — we don't manufacture, formulate, or privately label anything we sell, and we don't source from unauthorised or grey-market channels.
Who do I contact if I have concerns about a product?
Email info@renewedperformance.co.uk — we take authenticity seriously and will look into any concern directly.
Payment
What payment methods do you accept?
We accept all major debit and credit cards, Apple Pay, Google Pay, Shop Pay, Klarna, and Union Pay at checkout.
Can I pay in instalments?
Yes — Shop Pay Instalments lets you split orders over £50 into 3 interest-free payments at checkout.
Is my payment information secure?
Yes. Payment is taken securely at checkout via Secure Checkout — we never see or store your card details directly.